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Privacy Policy

1. Introduction and Scope

This Privacy Policy sets out how Steve Green Medical Orthotist Prosthetist (“the Practice,” “we,” “us,” or “our”), as the Responsible Party (as defined in the Protection of Personal Information Act, 4 of 2013, or POPIA), processes the Personal Information of users who visit and interact with our website.

We are committed to protecting your privacy and ensuring that your Personal Information is collected and used properly, lawfully, and transparently, in line with POPIA.

 

2. Details of the Responsible Party and Information Officer

This section provides the mandatory contact details for the entity responsible for processing your data (the Responsible Party) and the designated contact person (the Information Officer) in line with POPIA.

  • Business Name (Responsible Party): Steve Green Medical Orthotist Prosthetist

  • Physical Address: 351 Jorissen St, Monument, Krugersdorp, 1739

  • General Contact:

    • Email: greenortho@yahoo.com

    • Phone: (011) 660-4717

  • Information Officer: Steve Green

  • Information Officer Contact Details:

    • Email: Steve@greenortho.co.za

    • Phone: (072) 817-4251

 

3. Collection of Personal Information

We collect Personal Information directly from you when you interact with our website forms.

 

A. Information Collected

The information we collect includes:

  • Identification & Contact Data: Name, Email Address, and Phone Number.

  • Correspondence Data: The content of your message or inquiry submitted via the form.

 

B. Purpose for Collection (Purpose Specification)

We only collect and process this information for a specific, explicitly defined, and lawful purpose related to our service:

  • To service your request and return your correspondence in order to address your medical orthotist and prosthetist needs.

Consequence of not providing information: If you choose not to provide the requested Personal Information, we will be unable to respond to your inquiry or provide the necessary consultation and services.

 

4. Website Data, Cookies, and Analytics

 

A. Cookies

Our website uses a consent management tool (Complianz) to manage the use of cookies. Cookies are small text files placed on your device to collect standard Internet log information and visitor behavior information.

  • We will only deploy non-essential cookies on your device after you have provided your explicit consent through the cookie banner.

  • You have the right to accept or deny all non-essential cookies.

 

B. Google Analytics (GA4)

We use Google Analytics (GA4) to collect information about how visitors use the website. This data is aggregated and anonymised where possible and is used for the sole purpose of understanding website traffic, visitor trends, and improving our online services. This information may include your IP address, pages visited, and time spent on the site.

 

5. Storage and Security Safeguards

 

A. Storage

We take reasonable, appropriate, technical, and organisational measures to ensure the confidentiality and integrity of the Personal Information we hold. This includes securing the website with an SSL certificate, using secure hosting, and restricting access to data to authorised personnel only (the owner/Information Officer).

 

B. Retention

We will only retain your Personal Information for as long as is necessary to fulfil the purpose for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

6. Disclosure and Further Processing Limitation

We adhere to the POPIA condition of Further Processing Limitation, meaning we will not process your information for a secondary purpose that is not compatible with the original, stated purpose.

  • No Sharing with Third Parties: The Practice does not share, sell, or rent any client information, cookie data, or data analytics with any third parties outside of our business and the essential service providers mentioned above (e.g., website hosting, Google Analytics).

  • Cross-Border Transfer: No Personal Information is intentionally transferred or processed outside of the Republic of South Africa.

 

7. Your Rights as a Data Subject (Data Subject Participation)

As a Data Subject under POPIA, you have the right to:

  1. Be notified that your Personal Information is being collected.

  2. Request access to the Personal Information we hold about you.

  3. Request the correction, destruction, or deletion of your Personal Information.

  4. Object to the processing of your Personal Information, on reasonable grounds.

  5. Withdraw your consent to the processing of your Personal Information (where consent is the legal basis for processing).

  6. Lodge a complaint with the Information Regulator if you believe your privacy rights have been infringed.

All requests related to your rights can be directed to the Information Officer, Steve Green, using the contact details provided in Section 2.